Service Delivery

The IT Service Management Service Delivery course is the second part of a 2 week course that complements the Foundation course and conducts a more in depth discussion relating to the concept of IT Service Management and a framework for identifying and interrelating the various activities involved in developing, delivering, measuring, and improving IT services to the user communities.

The origins of the course can be found in what is known as the Information Technology Infrastructure Library (ITIL® ), a set of documents describing best practices in a number of IT service areas.

ITIL® was first developed by the UK Government who created the Information Technology Infrastructure Library after consulting and involving industry experts and government organizations in relationship to "Best Practice". Its popularity as a driving force behind effective IT management has resulted in the establishment of a certification program.

This level of Certification, the purpose of which is to establish that an individual has a solid understanding of ITIL® . This course, combined with additional experience, contributes to the students' capacity to successfully pass the ITIL® Management certification.

ITIL® ® is a Trade Mark of the Office of Government Commerce.
This course is presented on behalf of New Horizons by The Greymatters Education Ltd who are an ISEB Accredited Training Provider.