ITIL® Foundations

The IT Service Management Foundation Course is a 3 day course which introduces the concept of IT Service Management (ITSM) and gives a framework for identifying and interrelating the various activities involved in developing, delivering, and improving IT services to the user communities

The origins of the course can be found in what is known as the Information Technology Infrastructure Library (ITIL®), a set of documents describing best practices in a number of IT service areas.

ITIL® was first developed by the UK Government who created the Information Technology Infrastructure Library after consulting and involving industry experts and government organizations in relationship to “Best Practice”. Its popularity as a driving force behind effective IT management has resulted in the establishment of a certification program.

The first level of certification is known as ITIL® Foundation Certification, the purpose of which is to establish that an individual has a solid understanding of ITIL® . This course, combined with additional experience, contributes to the students’ capacity to successfully pass the ITIL® Foundation Certification.

ITILv3 Foundations Course Outline

Instructor-led Classroom Learning - 3.00 Day(s) This course introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Lesson 1: Day 1
Introduction ITIL Concepts Continuous Service Improvement Service Operation
Lesson 2: Day 2
Review Day1 Service Transition Service Design
Lesson 3: Day 3
Review Day 2 Service Strategy Open itSM Solutions Review Program Self-Study, Exam Prep.

ITIL® is a Trade Mark of the Office of Government Commerce.
ITIL® logo is a Trade Mark of the Office of Government Commerce.
This course is presented on behalf of New Horizons by The Greymatters Education Ltd who are an ISEB Accredited Training Provider.