Our Mission

At New Horizons, our mission is to Empower People Around The World to Succeed Through Learning. Everything we do reflects our mission and the values that make it possible.

Scott Haddow
Managing Director

Our Values

As a company, and as individuals we value and act with:

• Integrity, Ethics, and Honesty
• Treat Everyone with Respect
• Succeed Through Teamwork
• Take Initiative and Expect Accountability
• Exceed Customer Expectations
• Perform With Passion and Commitment to Surpass Our Goals
• Celebrate Success and Recognise Outstanding Achievement

To achieve our mission, we need to start with our most valuable asset, our team. New Horizons has an ethical approach in providing a highly motivated, well trained and effective workforce who are all committed to providing an excellent service.

The Quality Process

In line with our Quality manual and by using key performance indicators, post course evaluation feedback and quality audits to measure and continually improve our performance throughout the company, always with customer satisfaction and commitment to service in mind.

Customer Care

New Horizons endeavours to focus on customer needs and experiences to help offer the best possible service with competitive prices and to satisfy customer needs at all times. We have a customer service improvement programme for when things may go wrong and in line with this we operate a charter for excellence in service.

Social Commitment

New Horizons actively operates an Environmental Policy throughout all areas of our business to enhance employees and the community at large. We have a pro-active green policy across all verticals, to work towards a cleaner and safer environment.

Quality Certification

As recognition of the above commitment to quality, New Horizons has been accredited BS EN ISO 9001 : 2000 certification.

This prestigious award is an internationally recognised standard in use worldwide as a benchmark for quality and recognises New Horizons’ commitment to exceptional quality of service. With around only 5% of UK businesses holding this certificate, New Horizons are now at the forefront of quality training and customer care. This is an assessment undertaken on a continual basis. Our certificate number is GB3376.